Duties and responsibilities:

• Processing all warranty tickets and ensure proper documentation required by the manufacturer.
• Keeping track of all factory recalls and announcements.
• Follow up on all outstanding warranty claims.
• Submit extended warranty and maintenance plans for payment
• Reconcile all warranty schedules
• Assist with other administrative task in the service department as needed
• Prepare, submit, code, and track warranty repair orders and claim according to dealership and manufacturer policies.
• Pay close attention to detail, accuracy, and timeliness of claims to ensure the Service Department and Collision Center receives proper credit and monies due.

‍

Requirements:

• Previous Experience working in a dealership in the service department
• Automotive Warranty experience preferred
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person.
• Strong computer skills
• Detail orientated with excellent organizational/ sequencing skills
• General knowledge of automotive parts and vehicle mechanical operations
• Working knowledge of Service Department activities, methods, policies, and procedures
• General accounting knowledge preferred
• Must be in UAE (Abu Dhabi – preferred)
• Possess valid UAE Driver's License